Refund & Returns

In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. Nioshlist customer service team will contact you within 24 hours with a solution.

We can only accept return requests within 14 calendar days from the time you received your order. In order for products to be authorized for a return, the products must be untouched, unused, in the original packaging and in the same condition as they were shipped. There are no exceptions to this.

All returns must be authorized by Surgicaln95mask prior to receipt. Once this is processed, our team will provide you with a return label for you to be able to send the product back to us. Upon confirmation that the return has arrived in good condition, our team will then provide you with either, replacements, or refund for an amount equal to the purchase price of the product you returned.

Opened boxes/bags/wrappings will not be eligible for return. The original packaging must be returned and must be clear of any damage whatsoever.

If you’ re not completely satisfied with your purchase, we are here to help. Please reach out to our customer service team. We would like to find the best solution for you.

Returns are subject to our acceptance and approval. If an item you received is not the item you ordered, is damaged, or incomplete (missing parts), or defective due to defects in manufacturing please notify is within 7 days by phone, fax, or email to request replacement or refund. If you notify us after 7 days we may accept the return but you will be subject to a 25% restocking fee. If you wish to return an item because it is no longer needed or wanted please contact us in 7 days and subject to our acceptance, we will issue an Return Merchandise Authorization, and you will be refunded minus 25% restocking fee. Shipping fees are not refundable.

Fulfillment mistakes that we make resulting in the shipment of incorrect product(s) to you will also be accepted for return 14 days from the date of purchase.

Items must be returned in the condition in which they arrived and in their original packaging. Before returning, you must first obtain a Return Merchandise Authorization code within the return period stated above. A 25% restocking fee will apply to all returns that are not defective or fulfillment mistakes.

Please be advised that if you discover an error prior to receiving an item purchased or upon receipt you determine an item ordered is incorrect or not what you wanted please notify us directly as soon as possible. Do not refuse delivery at the door for an item that is incorrect or that you changed your mind about prior to contacting us first so that we can arrange safe return of inventory. If an order that you legitimately placed is refused at the time of delivery you will be subject to pay the total cost of shipping to deliver and return the freight plus a 25% restocking fee.

Certain items are non-returnable. Custom manufactured items, items requiring refrigeration during transport, any product exposed to blood and/or other body fluids that could be infectious or contagious. Contact us if you have any questions about specific products.

Certain items cannot be returned if opened or used. Any items that could be potentially infectious or contagious after using cannot be returned. For example, items such as wound care, skin products, incontinent briefs and underpads, needles and needle disposal, surgical blades, gloves, cannulas, thermometers, stethoscopes, and related items.